Course title: Introduction to mortgage lending - part 1
Trainer: Kate Davies
Course outline
After completing this course you will have a clear understanding of the fundamentals of the mortgage environment. This is an essential guide to help you quickly appreciate the unique challenges of operating in this environment. Participants will be provided with a copy of the CML yearbook which contains many interesting mortgage related articles.
Programme
Overview of the mortgage industry
- policy, market forces and long-term conditions that have driven the shape of today’s property market
- interpreting the data and statistics available about housing
- regional variations in UK national markets (England, Scotland, Wales, NI)
What is a mortgage?
- what taking out a mortgage means to a borrower
- how different borrowers treat their mortgage
- how the typical mortgage has changed over time
Overview of niche mortgage products
A look at some of the niche products, their market share and future trends:
- adverse credit products
- non-conforming products such as self-certified mortgages
- buy-to-let
- lifetime
Who sells mortgages?
- what channels are used when selling a mortgage?
- direct selling by lenders
- intermediary
- new media
The regulatory jigsaw - how does it all fit together?
- the FSA regime - structure, key aspects, hot topics
- treating customers fairly
- other regulators - OFT, DTI - the Consumer Credit Act etc
- European influences - key directives
Mortgages, politics and the public – what’s the relationship?
A light-hearted look at how the media perceives the lending industry. A review of some recent high-profile media campaigns; how the industry responds and how the CML represents lenders’ views.
Session delivered by Sue Anderson, head of member and external relations, CML.
Who should attend?
This course is specifically designed for new staff within lenders who have moved to cover mortgages or other stakeholders who have limited knowledge of the mortgage world.
| Course dates 2009 |
|
|
| Tue 20 October |
London |
£400 (vat exempt) |
| |
|
|
Course title: Introduction to mortgage lending - part 2 - understanding the key issues
Trainer: Kate Davies
Course outline
This course is designed to lead on from the introduction to mortgage lending part 1, but is also a stand alone course as it looks at key issues in more detail. After completing this course you will have a clear understanding to the background and some detail of the ‘hot topics’ in the world of mortgages in 2009. This course has been designed for mortgage specialists to quickly gain a broader knowledge of the key areas affecting their business.
Programme
Introduction to funding and market issues
- this session will explore the ways in which lenders fund mortgages
- the session will also examine why, in the “credit crunch”, mortgage funding went from being a technical niche to the biggest story of the day
Session delivered by Rob Thomas, senior policy adviser, CML.
Introduction to arrears management
- what are arrears and possession?
- a look at the 1990s cases
- the impact of A&P on lenders
- a look at the main cases of arrears and how lenders deal with them
- introduction to some of the agencies that can help borrowers
- regulatory issues
Role of credit reference/data sharing agencies
- an introduction to what a credit reference agency does and its importance within the mortgage industry
Overview of mortgage fraud
- what is the current trend in mortgage fraud? where does it lie the most?
- what steps are being taken to tackle it?
- what bodies apart from the CML are involved in tackling and how are lenders involved in helping to fight fraud?
When customer problems and complaints arise
- when things go wrong - handling complaints
- role of the Ombudsman
- current issues – some practical examples
Marketing mortgages
- what restrictions are there on marketing - FSA financial promotions regulation
- why is marketing important - new customers, customer retention
- issues facing the industry that have an impact on marketing - new products
Who should attend?
- new managers within lenders and employees from stakeholders who will be dealing with detailed mortgage issues.
- newly promoted managers moving into broader management roles
- parts of the business with a strong customer focus including public relations, new product development and marketing
| Course dates 2009 |
|
|
| No further dates for 2009 |
|
|
